Case Study

ChatGPT Next Web
metriQ
Location:
France
Industry:
IT
Environment :
Application Development
Skills:
API, React, Node.js, Next.js , ML, NLP, Open AI
Project(s):

About the Client

The metriQ, founded in 2017 is a IT Services and IT Consulting company based in France. metriQ specializes in designing intelligent process automations with a human-centric approach, leveraging AI and machine learning.

The Challenge

The client encountered several key challenges, such as inefficient document retrieval, complex user interfaces, and weak security with insufficient authentication. They also faced issues with inaccurate chatbot responses, labor-intensive manual document handling, and lack of multilingual support. Furthermore, managing fragmented chat histories and adapting to evolving needs were significant difficulties.

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The Solution

Secure Authentication and Access Control

- Users authenticate through a secure login page using email and password.

- Authenticated users are directed to a central home page for chat interactions.

Intuitive Home Page Design 

- Chat History Section:

-Users can add, view, and delete entries from their chat history.

- A secure logout option is available.

- Chat Request and Response Section:

- Displays the ongoing conversation's name and allows users to view questions and responses.

- The chatbot processes queries based on selected documents for contextaware answers.

- Document Section:

- Users can upload, select, and delete documents.

- Provides options for document management, including adding new documents and removing outdated ones.

Document-Driven Chat Functionality 

- Users must select a document before starting a chat, ensuring responses are tailored to the document's content.

- The chatbot adapts its responses based on the selected document, providing accurate and contextually relevant answers.

Advanced Chat Functionality 

- Natural Language Processing (NLP): The chatbot uses advanced NLP algorithms to understand and respond to user queries in natural language.

- Multilingual Support: The chatbot can comprehend and respond in multiple languages, catering to a diverse user base.

- Contextual Awareness: Maintains conversation context, allowing the chatbot to understand and respond coherently to follow-up questions.

Comprehensive Chat History Management

- Users can create new chat sessions, review past conversations, and delete specific chat histories.

- Each chat history is associated with a specific document, ensuring personalized and organized interactions.

Robust Document Management

- Documents are integral to chat conversations, with support for multiple formats, including PDFs, Word documents, and text files.

- Users can upload single or multiple documents in one action, with progress indicators for uploads.

- Deleting documents involves a confirmation step to prevent accidental loss, ensuring careful management of important documents.

Benefits

- Enhanced User Experience: Intuitive interface for easy navigation and document management.

- Accurate Information Retrieval: Context-aware responses based on selected documents.

- Increased Efficiency: Streamlined workflows with quick access to chat histories and document management.

- Robust Security: Secure authentication and data protection.

- Multilingual Support: Serves a diverse user base with multiple language options.

- Customizable and Scalable: Adapts to changing needs and integrates new features easily.

- Centralized Document Management: Simplified document handling and organization.

- Ongoing Improvements: Supports future updates and enhancements

Let's Get Started

Our proven methodologies and a track record of excellent services backed with by years of experience with SharePoint will ensure a high success ratio and a greater user acceptance.

Let us know what you are looking for and get a quick quote from our SharePoint team!

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